Terms & Policies

QBooks Services is a trading name of Gurbani Inspired Limited. This page sets out our Terms and Conditions and our Returns & Refunds Policy.

Welcome To QBooks Services

1. Terms and Conditions

Welcome to QBooks Services!

These terms and conditions outline the rules and regulations for the use of the QBooks Services website, located at www.qbooksservices.com, operated by Gurbani Inspired Limited.

By accessing this website, we assume you accept these terms and conditions. Do not continue to use QBooks Services if you do not agree to all of the terms and conditions stated on this page.

Cookies

The website uses cookies to help personalize your online experience. By accessing QBooks Services, you agreed to use the required cookies.

A cookie is a text file placed on your hard disk by a web page server. Cookies cannot run programs or deliver viruses. Cookies are uniquely assigned to you and can only be read by a web server in the domain that issued the cookie.

We may use cookies to collect, store, and track information for statistical or marketing purposes. You may accept or decline optional cookies. Some required cookies are necessary for the website to function and do not need your consent.

License

Unless otherwise stated, QBooks Services and/or its licensors own the intellectual property rights for all material on this website. You may access this content for personal use only, subject to the restrictions below.

You must not:

  • Copy or republish material from QBooks Services
  • Sell, rent, or sub-license material from QBooks Services
  • Reproduce or duplicate material from QBooks Services
  • Redistribute content from QBooks Services

Comments

Parts of this website may allow users to post comments. QBooks Services does not filter, edit, or review comments before they appear, and comments reflect the views of the person posting them, not of QBooks Services.

QBooks Services reserves the right to monitor and remove any comments considered inappropriate, offensive, or in breach of these terms.

By posting, you confirm that:

  • You have the right to post the content and any necessary licenses/consents
  • The content does not infringe any third-party intellectual property rights
  • The content is not defamatory, offensive, unlawful, or an invasion of privacy
  • The content will not be used to promote unrelated commercial or unlawful activity

You grant QBooks Services a non-exclusive license to use, reproduce, and edit any comments you post.

Hyperlinking to Our Content

Certain organizations (government agencies, search engines, news organizations, and approved directories/associations) may link to our website without prior approval, provided the link is not deceptive and does not falsely imply endorsement.

No use of the QBooks Services logo or artwork is permitted for linking without a trademark license agreement.

Content Liability & Disclaimer

We are not responsible for content appearing on any website that links to us. We do not guarantee that information on this website is complete, accurate, or up to date.

To the maximum extent permitted by law, we exclude all warranties relating to this website, except where such exclusion is not permitted by law.

As long as our website and services are provided free of charge, we are not liable for any loss or damage arising from their use.

2. Refund & Cancellation Policy

QBooks Services (operated by Gurbani Inspired Limited) provides subscription-based accounting and bookkeeping software. This policy explains how refunds, cancellations, and billing disputes are handled.

Free Trial

If a free trial is offered, you will not be charged until the trial period ends. You may cancel at any time during the trial without being charged.

Subscription Cancellation

You may cancel your subscription at any time from your account settings, or by contacting us at support@qbooksservices.com. Once cancelled, your subscription will remain active until the end of the current billing period, and you will not be charged for the following period.

Refunds

Because our services are digital and provide immediate access upon payment, refunds are generally not provided for the current billing period once it has started. However, we may consider refunds on a case-by-case basis in the following situations:

  • You were charged in error or experienced a duplicate payment
  • A technical issue on our end prevented you from accessing the service
  • You cancel within 7 days of your first payment and have not substantially used the service

To request a refund, please contact us at support@qbooksservices.com within 14 days of the charge, including your account details and reason for the request. Approved refunds will be processed to your original payment method within 5–10 business days.

Billing Disputes

If you believe you have been charged incorrectly, please contact us before raising a dispute with your bank or card provider, so we can resolve the issue directly and quickly.

Changes to This Policy

We may update this Refund & Cancellation Policy from time to time. Changes will be posted on this page with an updated effective date.

Contact Us

For any questions about this policy, please contact us at support@qbooksservices.com.

3. Privacy Policy

This Privacy Policy explains how Gurbani Inspired Limited (trading as "QBooks Services", "we", "us", or "our") collects, uses, stores, and protects your personal information when you visit our website (www.qbooksservices.com) or use our services.

We are committed to protecting your privacy in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Information We Collect

We may collect the following types of information:

  • Personal details such as your name, email address, phone number, and business address
  • Account information, including login credentials and business details
  • Financial and accounting data you input into our platform for bookkeeping, invoicing, or payroll purposes
  • Payment information (processed securely through our third-party payment provider — we do not store your full card details)
  • Technical data such as IP address, browser type, device information, and usage data through cookies

How We Use Your Information

We use the information we collect to:

  • Provide, operate, and maintain our accounting and bookkeeping services
  • Process payments and manage your subscription
  • Respond to your enquiries and provide customer support
  • Send important updates about your account or our services
  • Improve our website and services based on usage patterns
  • Comply with legal and regulatory obligations

How We Share Your Information

We do not sell your personal information. We may share your information with:

  • Trusted third-party service providers who help us operate our platform, such as payment processors (e.g., Stripe), hosting providers, and email services
  • Regulatory or government authorities where required by law
  • Professional advisors, such as accountants or legal counsel, where necessary

All third parties are required to keep your information secure and use it only for the purposes we specify.

Payment Processing

Payments made through our website are processed by third-party payment providers. We do not store your full payment card details on our servers. Please refer to your payment provider's own privacy policy for details on how they handle your payment information.

Cookies

Our website uses cookies to improve your browsing experience, remember your preferences, and gather analytics data. You can choose to accept or decline non-essential cookies through your browser settings. Some cookies are essential for the website to function correctly and cannot be disabled.

Data Retention

We retain your personal and financial data for as long as your account is active, or as needed to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. When no longer required, your data will be securely deleted or anonymised.

Data Security

We take appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. This includes encryption, secure servers, and restricted access to sensitive data.

Your Rights

Under UK GDPR, you have the right to:

  • Access the personal data we hold about you
  • Request correction of inaccurate or incomplete data
  • Request deletion of your personal data ("right to be forgotten")
  • Object to or restrict how we process your data
  • Request a copy of your data in a portable format
  • Withdraw consent at any time, where consent is the basis for processing

To exercise any of these rights, please contact us at support@qbooksservices.com.

Children's Privacy

Our services are not directed at individuals under the age of 18. We do not knowingly collect personal information from children.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any changes will be posted on this page with an updated effective date.

Contact Us

If you have any questions about this Privacy Policy or how we handle your personal data, please contact us at:

Gurbani Inspired Limited (trading as QBooks Services)
15, Keith Road, Hayes, UK
Email: support@qbooksservices.com